Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


It generally takes 5-7 business days for production, and 2-5 days for shipping. Acrylic facemounts may take longer depending on current order volume. If you'd like us to rush your order we can do it for a small fee of $20 on orders less than $100 value, or 20% on all orders over $100. Rush orders will be processed in 2-5 business days depending on the order size.

jpeg or png formats are acceptable using our upload tool (200mb max upload size). 300dpi resolution is preferred for best results. Be sure to save your jpeg files at maximum level quality. It is ideal to save your tiff files at 360dpi. Lightening your image is always a good idea 10-15% as darker images tend to print darker than your screen. The color space should be sRGB, Adobe98, or ProPhoto. Contact us if you'd like to arrange to send us your .tiff files via dropbox or other similar service.  

Our upload tool can currently handle files up to 200mb in size. If you have a larger file we suggest saving it within these parameters, otherwise send us your file via dropbox or similar service.  

Yes, most cameraphones will produce good prints up to at least 16x20. However, it is common for cameras to compress photos to reduce storage in which case they wont be good enough for print. Always ensure you are uploading your original file. We always inspect all submitted files before going to print, so if there is an issue with the quality we will contact you. 

Yes! Contact us with the details and we will work up a proof for you to have a look at.  

Yes, we can accomodate this request by appointment. Simply call us at 604-308-7795, or email us at

We are normally available weekdays after 3pm, or weekends anytime.  

Yes, we do. Please contact us to open an account and gain access to our very competitive professional pricing.  

We also offer Net30 to qualifying businesses, however overdue invoices are subject to a 3% interest charge.


We are committed to offering quality products and your satisfaction is guaranteed. If you are not satisfied with your purchase you may open a claim for us to review within 30 days or receipt. If your claim is approved we will do everything in our power to make it right. Shipping charges are non-refundable. Refunds are issued during this 30 day period, minus a handling fee of 15%.

We hope this does not happen, but if your product arrives damaged we offer an easy photo return process. 

Take a digital photo of your product along with the shipping container it arrived in showing the damage.

send us the photos at (Be sure to include your order number, shipping ID and a brief description of the reason for the return. 

You will receive an email within 48 hours confirming that your photo return is being processed. 

If your photo return is approved you do not need to mail back your product. We will process the replacement based on your photos. However, if the item is to be picked up in person an exchange of the original is needed for the new one. 

Please note: If the damage or quality issue is not evident in the photo, you may be required to return the item at your expense before we can process the return.  


At various times throughout the year we offer free shipping on items up to 24x36. If your ordering a larger item we may need to contact you afterwards for an updated shipping cost depending upon the size. If you are ordering an oversized item, if possible please contact us prior to placing the order so we can give you a shipping estimate.